What People are Saying about us.
I am completely blown away by my amazing experience with ATRS Recycling. My husband accidentally dropped the WRONG bag at a drop off location this morning. I called the 800 number on the bin because, I had to TRY at least, to get this bag back. The customer service was phenomenal. This company is by far the most responsive, helpful and kind I have ever encountered. I received several call backs in a matter of 10-15 minutes. In less than an hour, I had the bag back! A nice gentleman by the name of Dante met me at the location and was happy to help. I will definitely continue supporting ATRS Recycling with all my charitable clothing & shoe donations!
Chrystine J, Houston
I would like to thank you once again for your partnership with our office to host our first Stuff the Bus event for the 65th Assembly District. Without the assistance and generosity of our amazing community partners like you, this effort would not have been possible. Together, we were able to raise over $11,000 worth of school supplies and handed out over 200 backpacks to needy students and their families during our distribution event last weekend. The parents were extremely grateful for this extra help and it was very rewarding to see the children open their new backpacks and smile. Again, I can not stress enough how thankful I am to you for helping to ensure the success of this event. I am looking forward to continuing to work with you to serve our community and hopefully working together again next year for our Second Annual Stuff the Bus. This year was a great start, and I am excited to see this effort grow and expand each year so we can reach more students and assist more families.
Assemblywoman Young Kim, California’s 65th Assembly District
I just happened upon your bin one day, never having heard of ATRS, at the Promenade Mall in Scottsdale, AZ. I had seen a television report from Europe about textile recycling a couple of years ago, but did not know of any services here in the USA. So it was a real stroke of luck when I saw your bin and then looked you up on the Internet. I am getting the word out with friends and family about your service. Thank you!
Scott M., Scottsdale resident
When making my donation last night I accidentally placed the wrong bag in the ATRS bin. I called the 24-Hr Hotline this morning to report my mistake, and received a call back almost immediately. The ATRS driver arrived promptly to help me retrieve my bag. Thank you for the impressive customer service, I really appreciate it.
Samea A., Houston resident
I accidentally placed a bag with my medication into one of your Houston area clothing & shoe recycling bins. I called the 24-Hr Hotline and within an hour, an ATRS team member in Houston arrived to retrieve my belongings. Thank you, ATRS, for being so helpful and prompt!
Comfort A., Houston resident
We wanted to thank Ernest Angerstein from ATRS so much for how quickly he assisted us yesterday. Our little girl’s favorite toy was accidentally dropped in the recycling bin along with other items we donated. We called the 24 hour hotline, and Ernest drove all the way across town on a Sunday afternoon to retrieve it. The level of professionalism from every person that we dealt with was outstanding! We can’t even begin to think of how to repay you for your kindness. We look forward to using ATRS to recycle treasures passed down from our children for years to come.
Again, we thank you!
Ruben & Cassia L., Houston residents
I was recycling Clothing & Shoes at the Walmart on Kirkwood and accidentally placed a bag with my medication in the bin. I called the 1-800 number and was quickly joined by one of your drivers, who was able to assist me. Thank you and your awesome staff for going out of your way to retrieve my items, it is greatly appreciated!
Katherine B., Houston resident
Just wanted to thank everyone at the Houston office for saving my day! I accidentally donated my cell phone last Friday along with about 10 garbage bags of clothes to an ATRS recycling bin, and immediately called the 1-800 number on the donation bin. To my surprise, a really sweet and caring lady answered the phone and said she would have someone call me back within the hour. I received a return call in about 15 minutes from another very nice gentleman named Ernest Angerstein, who said he would meet me the next day around noon (even though it was a Saturday). My mom has been in the hospital since October 25th and was scheduled to return home today, so it was imperative that I had my phone. What an amazing company with incredibly kind employees! I thank you all once again from the bottom of my heart.
Nicole Y., Houston resident
Thank you so very much for your help today, ATRS! I was stranded after dropping my car keys into a recycling bin, but your Houston crew came to my rescue in record time. I know it was a long drive, and I very much appreciate your help and your kind, courteous manner. Thank you again!
Sherri L., Tomball resident
While recycling with ATRS last week, I mistakenly tossed my wallet – filled with credit cards and other important information – into a collection bin. Luckily, an ATRS driver turned it in to his office supervisor after spotting it among that bin’s donations a few days later. Rita, the office supervisor, went out of her way to contact my apartment manager, who passed the great news on to my husband and me. We were able to pick up my wallet from ATRS Recycling that afternoon, all thanks to one thoughtful driver! I can’t even imagine what could have happened had he not handled the situation so well; we’re both extremely grateful that there are still some honest people in the world.
Lauren S., Phoenix resident